Vehicle after-sales service and quality dispute handling terms

I. Core Principles 

Business Nature Statement: All products sold on this platform (wtocar.com) are used cars, primarily for B2B wholesale trade with global corporate clients.

No no-reason return policy: Due to the special nature of international bulk automobile trade, long-distance cross-border logistics costs, and customs tariff policies of various countries, once all vehicles have completed export customs clearance in China and left the port/country, no "no-reason return" or "full refund" will be accepted.

Ultimate basis: The specific vehicle configuration, delivery standards, payment terms, and liability for breach of contract shall be based on the formally signed "Sales Contract" and "Pro forma Invoice" between the buyer and seller as the highest legal basis.

II. Quality Assurance Before Export

To ensure buyers' right to know, we implement the following procedures before the vehicle leaves China:

Multiple rigorous inspections: All vehicles must undergo physical inspection by a professional third party before shipment, covering the chassis structure, powertrain, battery health (for new energy vehicles), and exterior and interior.

Audio-visual confirmation: Before the vehicle is loaded into a container or driven onto a flatbed truck/Ro-Ro ship, we will provide the buyer with high-definition photos, walk-around videos, and inspection reports.

Buyer confirmation constitutes acceptance: Upon receiving the aforementioned audio-visual materials and paying the balance (or agreeing to shipment), the buyer is deemed to have accepted the vehicle's appearance, configuration, and odometer condition at that time.

III. Cross-border Logistics Losses and Insurance

Used cars may face risks during long-distance cross-border transportation (sea, land, or rail):

Trade risk allocation: Risk transfer points are strictly implemented in accordance with the international trade terms (such as FOB, CFR, CIF, DAP, etc.) stipulated in the contract.

Insurance Claim:

If the contract includes transport insurance (such as CIF), and vehicle collisions, scratches, missing parts, or water stains are found during unloading at the port of destination/country of destination due to logistics, we will assist the buyer in applying for compensation from the insurance company.

If the buyer is responsible for logistics (such as FOB), any damage during transportation must be claimed directly from the buyer's designated logistics provider or insurance company.

IV. Quality Objection and Claim Process

If the buyer discovers substantial quality issues upon receiving the vehicle that are significantly inconsistent with the contract, the following claims procedure must be followed:

Time Limit: The buyer must raise a written objection within 7 business days of the vehicle's arrival at the port of destination or the delivery location agreed in the contract. Failure to raise an objection within this period will be deemed as acceptance of the vehicle's delivery.

Documentation Requirements: When raising an objection, the buyer must provide:

A complete vehicle photo including the vehicle identification number (VIN).

High-definition videos and photos of damaged/inconsistent areas.

Test reports issued by qualified third-party testing institutions or professional repair shops in the destination country.

Solution: After verification by our technical team, if the vehicle malfunction is indeed a serious one that we failed to disclose before shipment (such as a vehicle involved in a major accident, a vehicle that has been flooded, or a vehicle missing core components):

We will negotiate with the buyer to resolve the issue by providing replacement parts, covering part of the local repair costs, or deducting the corresponding compensation amount from the next order.

V. Disclaimer

The following situations are not covered by our after-sales service and compensation:

Normal wear and tear: Used cars are allowed to have reasonable normal wear and tear that does not affect safe driving (such as minor scratches, minor interior wear, normal tire wear, etc.).

Policy Changes: If a vehicle cannot be registered due to temporary adjustments to import tariffs, environmental standards (such as changes to SBKTS certification), or mandatory installation of systems (such as the ERA-GLONASS system) by the destination country, the buyer shall bear the responsibility.

Force majeure: Delivery delays caused by force majeure events such as customs inspection delays, war, severe weather, and natural disasters.